ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN SISWA DI LEMBAGA PENDIDIKAN PENGEMBANGAN PROFESI INDONESIA (LP3I) POTENSIA PALEMBANG

Azizah; Telly Pauline Ulviana Siwi

doi:10.58437/mim.v9i1.20

Penulis

Azizah STIE APRIN PALEMBANG
Telly Pauline Ulviana Siwi STIE APRIN PALEMBANG

DOI:

https://doi.org/10.58437/mim.v9i1.20

Kata Kunci:

Service Quality, Satisfaction

Abstrak

Lembaga Pendidikan dan Pengembangan Profesi Indonesia (LP3I) Palembang Potensia is an educational institution that aims to provide good service to its customers. In this study looked at the effect of service quality on student satisfaction at the Lembaga Pendidikan dan Pengembangan Profesi Indonesia (LP3I) Palembang. Based on the calculation of the Community Satisfaction Index that refers to KEPMENPAN Number KEP / 25 / M.PAN / 2/2004, an index number of 35.00 is obtained at intervals of 20.00 - 40.00. Based on the service quality index, the service quality of the Lembaga Pendidikan dan Pengembangan Profesi Indonesia (LP3I) Potensia is at the level of "D". This shows that the LP3I Potensia Palembang services in 2019 overall quality of service included in the category of not good.

Biografi Penulis

Telly Pauline Ulviana Siwi, STIE APRIN PALEMBANG

Lembaga Pendidikan dan Pengembangan Profesi Indonesia (LP3I) Palembang Potensia is an educational institution that aims to provide good service to its customers. In this study looked at the effect of service quality on student satisfaction at the Lembaga Pendidikan dan Pengembangan Profesi Indonesia (LP3I) Palembang. Based on the calculation of the Community Satisfaction Index that refers to KEPMENPAN Number KEP / 25 / M.PAN / 2/2004, an index number of 35.00 is obtained at intervals of 20.00 - 40.00. Based on the service quality index, the service quality of the Lembaga Pendidikan dan Pengembangan Profesi Indonesia (LP3I) Potensia is at the level of "D". This shows that the LP3I Potensia Palembang services in 2019 overall quality of service included in the category of not good.